General Terms and Conditions (GTC)

Petkidou Natelia Naturals
Sonnenstrasse 13C, CH-8280 Kreuzlingen
info@natelianaturals.ch

  1. Scope and Contracting Party

These Terms and Conditions apply to all orders placed via the online store of Petkidou Natelia Naturals (hereinafter “the Provider”) by private customers residing in Switzerland. By placing an order, the customer agrees to these terms. Deviations are valid only if confirmed in writing by the Provider.

  1. Offer and Contract Conclusion

The products displayed in the online shop do not constitute legally binding offers but rather an invitation to place an order. The contract is concluded when the order is confirmed in writing or when the goods are shipped.

  1. Prices and Shipping

All prices are in Swiss Francs (CHF) including VAT. Shipping costs are shown separately during the checkout process. Delivery is carried out exclusively within Switzerland via Swiss Post. If a product is not available, the customer will be informed promptly.

  1. Payment Terms

The available payment methods (e.g. prepayment, credit card, TWINT) are binding. The Provider reserves the right to exclude certain payment methods in individual cases. Goods are shipped only after payment has been received in full.

  1. Retention of Title

Delivered goods remain the property of Petkidou Natelia Naturals until fully paid.

  1. Delivery

Delivery usually takes place within 2–3 working days. The customer will be informed in case of delays. Partial deliveries are permitted if no additional costs are incurred by the customer.

  1. Right of Withdrawal and Returns

There is no general right of return. Returns are accepted only with prior written agreement, for example in the case of damaged or incorrect goods. It must be proven that it is caused by the Provider.

7.1 Complaints must be submitted in writing or by email within five calendar days of receipt.
7.2 In the event of an accepted return, the customer bears the return shipping costs unless otherwise agreed in writing.

  1. Liability

The Provider is liable only for damages caused by gross negligence or intent. Liability is limited to the value of the goods. Indirect damages or loss of profit are excluded.

  1. Data Protection

Customer data will be treated confidentially and used solely for order processing and internal purposes such as accounting. Data transmission is encrypted. No data will be passed on to third parties unless required by law.

  1. Customer Content (Reviews)

Customer reviews must be respectful and product-related. Offensive or inappropriate content will be removed. The customer grants the Provider a free, non-exclusive, unlimited right to use submitted content for marketing or other purposes.

  1. Copyright

All content, including images, text, and logos, is protected by copyright and may not be used without prior written permission.

  1. Jurisdiction and Applicable Law

Swiss law applies. The place of jurisdiction is the registered office of the Provider in CH-8280 Kreuzlingen.

  1. Final Provisions

Should individual provisions of these terms be or become invalid, the validity of the remaining terms shall remain unaffected. Amendments must be made in writing.